At Iris Fashion, we want you to feel confident about your purchase. If your order arrives damaged, defective, or incorrect, please contact us so we can help.

1. Return and Exchange Requests

Please submit your return or exchange request within 7 days of receiving your order. Include your order number, the reason for your request, and clear photos if the item is damaged, defective, or incorrect.

To qualify for a return or exchange, items must be:

  • Unused, unwashed, and unworn, except for trying on.

  • In their original condition with all tags attached.

  • Returned with the original packaging and any included accessories.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly.

After reviewing your request, we will arrange an appropriate replacement, exchange, or refund. Iris Fashion will cover reasonable return delivery costs for confirmed product defects or order errors.

3. Size Exchanges and Change of Mind

Size exchanges and change-of-mind returns may be accepted if the item meets our return conditions. Exchanges depend on stock availability.

For these requests, customers are responsible for return shipping and any delivery charges for the replacement item.

Please review the product description and size guide before ordering. Product colours may appear slightly different depending on lighting and screen settings.

4. Items Not Eligible for Standard Returns

The following items are generally excluded from size or change-of-mind returns:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Custom-made, tailored, or personalised items.

  • Sarees with fall or pico work completed, or blouse pieces that have been cut or stitched.

  • Items missing their original tags or included accessories.

  • Items clearly marked “Final Sale” or “Non-returnable” before purchase.

These exclusions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

5. How to Return an Item

Contact Iris Fashion through the contact details listed on our website before sending an item back. Once your request is approved, we will provide return instructions.

Pack the item securely and keep your courier receipt or tracking details until the return is completed.

6. Refunds

We will inspect the returned item and notify you whether your refund has been approved.

Approved refunds will be processed within 7–10 business days through the original payment method where possible. For cash-on-delivery orders, we will agree on a suitable refund method with you. Your payment provider may require additional time to credit the funds.

Original delivery charges are refundable when the return results from a confirmed defect or an error by Iris Fashion. For size or change-of-mind returns, original delivery charges are non-refundable.

7. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Orders may be cancelled before dispatch. Once dispatched, our return conditions apply.

Customised orders may not be cancellable once production or alteration has begun.

8. Contact Us

For return, exchange, cancellation, or refund assistance, contact Iris Fashion through the phone, WhatsApp, or email details on our website:

Website: https://irisfashion.com.bd

This policy does not limit any rights available under applicable consumer protection laws.