Iris Fashion respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit irisfashion.com.bd, place an order, or contact us.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, phone number, email address, and delivery or billing address.

  • Order details, product selections, and payment status.

  • Information you provide when contacting us or requesting a return or exchange.

  • Technical information such as your IP address, browser type, device information, and pages visited.

  • Account details if you create an account on our website.

Please do not send us passwords, payment PINs, or one-time verification codes.

2. How We Use Your Information

We use your information to:

  • Confirm, process, and deliver orders.

  • Provide order updates and customer support.

  • Handle cancellations, returns, exchanges, and refunds.

  • Maintain your account, where applicable.

  • Improve our website and shopping experience.

  • Detect suspicious activity and protect our business and customers.

  • Meet applicable legal and recordkeeping requirements.

Where you have agreed to receive promotional communications, we may send updates about products and offers. You can ask us to stop these messages at any time.

3. Sharing Your Information

We may share the information needed to fulfil your order or operate our services with:

  • Courier companies and delivery partners.

  • Payment service providers.

  • Website hosting, technical support, and other service providers working on our behalf.

  • Authorities where disclosure is required by applicable law.

For example, a courier may receive your name, delivery address, and phone number to deliver your parcel.

4. Payment Information

Payments made through third-party payment services are handled according to those providers’ privacy and security policies.

Please review the relevant provider’s policy before submitting payment information.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping carts, remember preferences, support website functions, and understand how visitors use the site.

You can manage cookies through your browser settings. Disabling some cookies may affect features such as your shopping cart or account login.

If we use optional analytics or advertising cookies, we will provide any choices or consent options required by applicable law.

6. Keeping Your Information Secure

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no website, transmission method, or storage system can guarantee complete security.

If you create an account, keep your login details confidential.

7. Information Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing support, resolving disputes, and meeting applicable recordkeeping requirements.

When information is no longer needed, we take reasonable steps to delete it or anonymise it.

8. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw your consent to promotional communications.

We will review requests in accordance with applicable law. Some information may need to be retained for legal requirements or unresolved transactions. We may need to verify your identity before completing a request.

9. Third-Party Links

Our website may contain links to external websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before sharing information.

10. Children’s Privacy

Our shopping services are intended for adults. Children should use the website and place orders with the involvement of a parent or guardian.

If you believe a child has provided personal information without appropriate permission, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services or information practices. The latest version will be published on this page with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact Iris Fashion using the contact details listed on our website.