At Iris Fashion, we aim to deliver your orders safely and promptly. Please read our delivery policy before placing an order.

1. Delivery Coverage

We deliver across Bangladesh through courier partners. Delivery availability may vary for remote locations.

2. Order Confirmation and Processing

Once you place an order, we may contact you to confirm product availability, delivery details, and payment information.

Orders are prepared for dispatch after confirmation. Processing may take longer during sales, festivals, public holidays, or periods of high demand.

3. Delivery Time

The estimated delivery time will be provided when your order is confirmed. Delivery times depend on your location, product availability, and the courier’s schedule.

Unexpected delays may occur due to weather, transport disruptions, public holidays, or other circumstances beyond our control. We will communicate significant delays when information is available.

4. Delivery Charges

Delivery charges depend on your location and the size or weight of your order. The applicable charge will be shown at checkout or communicated before your order is confirmed.

Any free-delivery offer will be subject to the conditions stated with that offer.

5. Accurate Delivery Information

Please provide your full name, active mobile number, and complete delivery address, including your area, district, and any helpful landmarks.

Incorrect or incomplete information may delay delivery. Additional courier charges caused by an incorrect address or a requested redelivery will be communicated before redelivery is arranged.

6. Payment and Cash on Delivery

Available payment methods will be shown at checkout or explained during order confirmation.

Cash on delivery is available only where offered for your order and location. If advance payment is required, we will inform you before confirming the order.

7. Receiving Your Order

Please keep your phone available so the courier can contact you. If you cannot receive the parcel personally, arrange for someone to accept it on your behalf.

Check the outer packaging upon delivery. If it appears damaged or tampered with, notify the courier and contact Iris Fashion promptly. Opening a parcel before payment is subject to the courier’s rules.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or has an item missing, contact us promptly with your order number and clear photos of the parcel and products.

We will review the issue and assist you according to our Refund and Returns Policy.

9. Failed Delivery

If the courier cannot reach you or deliver your order, the parcel may be returned to us. Contact Iris Fashion to discuss redelivery.

Any applicable redelivery charges will be explained before the order is sent again.

10. Contact Us

For delivery updates or assistance, contact Iris Fashion through the phone, WhatsApp, or email details listed on our website.