Welcome to Iris Fashion. These Terms and Conditions explain the conditions for using irisfashion.com.bd and purchasing products from us. Please read them before placing an order.

1. Using Our Website

Please use our website lawfully and provide accurate information when creating an account, contacting us, or placing an order.

You must not attempt to interfere with the website’s operation, access another customer’s account, or use the website for fraudulent activities.

If you are under 18, please place orders with the involvement of a parent or guardian.

2. Product Information

We aim to provide accurate product descriptions, images, prices, and availability information.

Product colours may appear slightly different due to photography, lighting, and screen settings. Please review the product description, measurements, and size guide before ordering. Any stated measurement tolerances will be included in the relevant product details.

3. Prices and Availability

Prices are displayed in Bangladeshi Taka (BDT), unless stated otherwise. Delivery charges and any other applicable charges will be shown at checkout or communicated before order confirmation.

Prices, offers, and stock availability may change. If we discover a pricing error or an unavailable item after you order, we will contact you to explain the issue and offer available options. We will not charge a revised price without your agreement.

4. Orders and Confirmation

Submitting an order does not automatically confirm acceptance. Orders are subject to product availability, payment verification where applicable, and confirmation by Iris Fashion.

We may contact you to verify your order and delivery details. If we cannot fulfil an order, we will notify you and arrange a refund of any payment received for the unfulfilled items.

5. Payments

Available payment methods will be shown at checkout or explained during order confirmation.

Cash on delivery is available only where offered for your order and location. Any advance payment requirement will be communicated before confirmation.

Never share your payment PIN, password, or one-time verification code with anyone claiming to represent Iris Fashion.

6. Delivery

Delivery coverage, charges, estimated delivery times, and procedures are explained in our Delivery Policy.

Please provide a complete delivery address and an active phone number. Delivery estimates may be affected by courier schedules, public holidays, weather, or transport disruptions.

Any additional charges for address changes or redelivery will be communicated before arrangements are made.

7. Cancellations, Returns, Exchanges, and Refunds

Please contact us promptly if you wish to cancel an order. Cancellation availability depends on whether the order has been dispatched or customisation has begun.

Returns, exchanges, and refunds are handled according to our Refund and Returns Policy. Please review that policy for eligibility, request deadlines, item conditions, and refund processing details.

8. Offers and Promotions

Discounts, promotional codes, and special offers are subject to their stated conditions, including eligibility, expiry dates, and stock availability.

Multiple offers may be combined only where the promotion expressly allows it. Changes to an offer will not alter the agreed price of an already confirmed order.

9. Customer Accounts

If you create an account, you are responsible for keeping your login details confidential and updating your information when necessary.

Please notify us if you suspect unauthorised access. We may restrict accounts involved in fraud, misuse, or breaches of these terms.

10. Website Content

Content owned by Iris Fashion, including our branding, original text, and designs, may not be copied or used commercially without permission.

Third-party brand names, images, and other materials remain the property of their respective owners.

11. Reviews and Feedback

Please ensure that reviews and feedback reflect your own experience and do not contain abusive language, misleading claims, or another person’s private information.

We may remove spam or content that violates these conditions.

12. Privacy

Our Privacy Policy explains how we collect, use, and share personal information when you browse our website, place an order, or contact us.

13. External Links and Services

Our website may link to external websites or use third-party services, including payment providers. Those services have their own terms and privacy policies.

Please review the relevant terms before using an external service.

14. Service Interruptions and Responsibility

We take reasonable steps to keep our website available and information accurate, but temporary interruptions or errors may occur.

If an issue affects your order, please contact us so we can investigate and arrange an appropriate resolution. Nothing in these terms excludes responsibilities or customer rights that cannot lawfully be excluded.

15. Applicable Law and Disputes

These terms are subject to the applicable laws of Bangladesh.

If you have a complaint, please contact Iris Fashion first so we can work towards a resolution. This does not restrict your right to seek assistance through available consumer protection or legal channels.

16. Changes to These Terms

We may update these Terms and Conditions as our services change. Updated terms will be published on this page with a revised date.

Changes will apply to future orders and will not retrospectively change the agreed terms of an already confirmed order.

17. Contact Us

For questions about these terms or assistance with an order, contact Iris Fashion using the phone, WhatsApp, or email details listed on our website.